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Customer Service

Recommendations

Updated data

  • Every client has a confidential file with all their data and instructions which is handled as reserved information.
  • This file should always be updated.

Precautions to avoid the system to activate (False alarms)

  • Before activating the system, close the doors and windows of the parts of the house that are protected with devices.
  • Remember that a sudden change in temperature can activate the movement sensors.
  • Do move before activating the sensors.
  • Make sure not to leave pets in protected environments.
  • Non-authorized persons or people who do not know how your security system works should not handle the control panel.

Different codes, different users

  • Assign different codes to the eventual users of your system, this will allow you to have more control under who operates your alarm and in case of any difficulty, rapidly finding the possible error.

Inform us about the reforms and/or moving of your establishment or house

  • We could advise you in order to keep the service working at its best.

Battery’s lifespan

  • Have in mind that the lifespan of your system’s batteries is approximately 24 months. (In alarm batteries, as well as in our vehicle GPS)

Perimeter Security

  • Ask for information about the perimeter security technologies, not every area needs the same sensors.
  • Make the maintenance of your green areas, do not allow that trees, bushes or others limit the sensors’ function.
  • Install the sensors that protect your perimeter with halogen light in the entrance of your house, garage or garden.

Panic button

  • Remember that it only works if you press it for longer than 4 seconds.

Do trust the little ability of thieves or good luck

  • If our operators inform you about any receipt emergency signal, it is important that you check the situation yourself, it is not always possible to identify an intrusion from the outside.
  • If you find any forced window, lock, door or fence, do not enter the domicile without security or contact Sigma and we will provide support.

Taking care of keys

  • Do not leave them placed in the lock of the access doors to your home.
  • They must be possible to reach immediately to access.

Never obstruct the sensors

  • Have the precaution of keeping the sensors of your establishment or residence free of any objects, plants or furniture that may obstruct their visibility.

Vacation precaution

  • Check that you have correctly activated your security system.
  • If possible, do not leave any area inactive.
  • Check all doors and windows of the property at least once before leaving.
  • Let our central monitoring or customer service know the phone numbers where we can reach you, or provide contacts that may be able to answer the call of our operators in case of an emergency signal.

Service

  • Do not hire any third-parties. We cannot take responsibility for any threat if the system has not been controlled by our personnel.
 

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