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Audit

The origin of this innovative service, is born in countries where the private security services problems are older, and therefore, have already experienced and solved the problems where are just recently experiencing here in Uruguay.

One of the greatest sources of complaints in customers to the security companies is the activity and attitude control of the guards. It is logical, the customer hires an expensive service and expects a correlative quality. Security companies try in different ways, to improve their staff selection system, and their supervision systems to achieve an adequate answer. One of the biggest problems found in companies, is that the guards and the supervision are in the operations management department, therefore, there are no opposing interests.  

Finally, after trying different methods, the conclusion was reached that extern audit is the best way to achieve an efficient surveillance. For that reason, in many countries of the region, security consultant companies have developed security audit services. Security consultancies make periodic and systematic audits to evaluate the level of the service and keep informed general management as well as the customer. This way, it is possible to achieve that the system keeps the original specifications through time. This is an objective evaluation.

This service comes in handy in building with private porters and for administrations that manage many buildings. Next, it is explained briefly, the process of consultancy and audit. If you wish to interiorize yourself in detail in the process, a more detailed document can be send to you.

Audit includes 3 phases: Diagnosis, Improvement, Audit or Maintenance control and Service Level.

  • Diagnosis. The first faze consists on a risk evaluation diagnosis, the probability of happening and the impact of these risk in case of happening. From this diagnosis an improvement project can be made.

  • Improvement. It contemplates the fixing or the adding of procedures that are necessary to overpass the detected risks with high impact and with reasonable occurrence probabilities. This project, may be approved or not by the customer, however it still lets to know the flaws of the system. In case of adopting the proposed recommendations, the consultant assists the customer in the right selection of equipment and providers.

  • Audit or Maintenance control and Service Level. Once established the requirements in a common agreement with the customer, a checklist of the different components of the system is done, for example, the activities of the porter or the guards, the working of the CCTV system, the robbery and fire alarms, water bombs, the condition of the hoses, etc. The frequency of inspections and the schedules (Day or night, week days, weekend or indistinct) are also established. Once these points are established, the consultant makes the visits and controls according to the accorded routines, informing the customer the nonconformities found.

OUR AUDIT OR MAINTENANCE CONTROL SERVICE

The diagnosis faze in the case of buildings will be normal very simple and quick. The improvement project may exist or not given that an improvement may not be necessary or accepted by the client. This fazes (Diagnosis and design and improvement project), in the case of a building and if the audit service is hired, are free given that they are necessary to establish the checklist.

The maintenance controls that the client may want to include may be also added to this checklist, for instance: the elevator functioning, lighting, gates, intercom, etc. and if the client requires so, the consultant can arrange the repair orders to the indicated providers.

This service can be provided for example to buildings and complexes where the security relays on porters hired by the same building or the building management department. In this way the recurring problem of porter control and the condition of the building not only in its security but in all the other aspects is solved. The cost of the service varies depending on the size of the place and the frequency of the controls. The client may verify the fulfillment of our visits given that these are registered with an electronic clock and one or more electronic chips installed in the building.

 

 

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